Attracting Good Clients

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Today was a fabulous day at work, firstly all our jobs were fairly easy to solve and do and secondly, we were able to catch up with clients that we have built a relationship with since we started our maintenance plumbing division nearly 4 years ago.

 

One particular client, who are the pastors of an AOG church in Annerley are one of my favourite clients to catch up with. I was excited and saddened to hear of their impending retirement in November this year, but I’m looking forward to hearing about their travels and where God will take them in the future.

 

The reason this particular client holds a special place in my heart is not because they are a friendly couple (which they are) nor the fact that they pay their bills on time (which they do), but because of their general interest in our/my family and business.

 

The first plumbing visit that was made to this client was over 2 years ago and it was my dad who attended the call. At the time I was struggling with terrible morning sickness in my first trimester of pregnancy with my now 2 year old daughter. At the time, a lot of clients were asking ‘where is the plumbette?’ which left my dad in the awkward situation of explaining that I was crook – which I was. He wanted to tell our clients (which were mainly stay-at-home mums) that I was at home crook growing his first grandchild!!

 

When my dad visited our wonderful client at Annerley, he let the cat out of the bag – so to speak – and told this husband and wife pastoral team that I was suffering from morning sickness. They were so excited about our new business venture and about our new family member, that they prayed for my dad and for me and the wife put together the most beautiful package of two hand-knitted cardigans in lemon and green with matching booties and beanies as well as a children’s book about the true story of Christmas – Jesus’ birth.

 

When my dad gave me the package, I was so touched that a client would give me such a meaningful gift (it was my first official baby gift!!) – having never met me – they were committed to praying for me and my unborn child. On consequent visits, I was able to meet with this client and my dad and I have built a lovely relationship with them over the years and it was wonderful to see them again today.

 

Today’s visit was extra special because when we finished what had to be done, we came together in prayer – my dad praying for this couple’s future and enjoyment of their retirement, and the client prayed for our business and for future favour in our line of work.

 

This is a beautiful example of how our faith can intertwine with our work and what a blessing it is to work for clients that appreciate the service you give them.